Guest Relations

Procedure for Guest Dispute Resolution

If, at any time, you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact the Guest Relations department for assistance. 

To reach the Guest Relations department by phone:
Dial 1-800-PAYSBIG (729-7244) and ask the representative to connect you with a Guest Relations representative. 

To contact a Guest Relations representative in person:
Stop at one of our Casino Host desks/Potawatomi Rewards booths/Hotel front desk and ask to speak to a Guest Relations representative. There you may also request to complete a Guest Service Report. 

You may mail a written summary of your complaint or dispute to the following address:

Potawatomi Casino Hotel
ATTN: Guest Relations Department
1721 West Canal Street, Milwaukee, WI 53233 

Or you can contact us by filling out this form:

Submit Complaint

The Gaming Commission provides an independent review process for disputes involving gaming activities, gaming operations, and other matters within its regulatory authority. Before requesting Gaming Commission review, patrons must first provide the Gaming Enterprise an opportunity to investigate the matter and issue a written response. All submissions are evaluated to determine jurisdiction and the appropriate review process.