Self Assessment

10 Questions to ask yourself about your gaming habits

1. Have there ever been periods lasting two weeks or longer when you spent a lot of time thinking about your gambling experiences, planning out future gambling ventures or bets, or thinking about ways of getting money to gamble with?
2. Have there ever been periods when you needed to gamble with increasing amounts of money or with larger bets than before in order to get the same feeling of excitement?
3. Have you ever felt restless or irritable when trying to stop, cut down or control your gambling?
4. Have you tried and not succeeded in stopping, cutting down or controlling your gambling three or more times in your life?
5. Have you ever gambled to escape from personal problems, or to relieve uncomfortable feelings such as guilt, anxiety, helplessness or depression?
6. Has there ever been a period when, if you lost money gambling one day, you would often return another day to get even?
7. Have you lied to family members, friends, or others about how much you gamble, and/or about how much money you lost on gambling, on at least three occasions?
8. Have you ever written a bad check or taken money that didn’t belong to you from family members, friends, or anyone else in order to pay for your gambling?
9. Has your gambling ever caused serious or repeated problems in your relationships with any of your family members or friends? Or, has your gambling ever caused you problems at work or your studies?
10. Have you ever needed to ask family members, friends, a lending institution or anyone else to loan you money or otherwise bail you out of a desperate money situation that was largely caused by your gambling?

Self-Restriction Program

Our self-restriction program is available to any Potawatomi Casino Hotel guest. For some, self-restriction provides a needed break or barrier from a potential problem. Self-restriction must be initiated by the guest. It cannot be activated by a friend or family member. Additionally, self-restriction must be completed in person.

Self-restriction is required to be in effect for a minimum of one year. It will automatically renew for an additional one year term every year until the guest submits a written request for the restriction to be lifted. The request will be reviewed by a committee and the guest will be notified of the decision.

1. Making a personal commitment. When you voluntarily sign the agreement, you are making a commitment not to come to Potawatomi Casino Hotel (PCH). If you are found on property, the Casino/Hotel can refuse you service, escort you from the property or call local law enforcement to have you cited and/or arrested for trespassing.
2. Having your photo taken by PCH staff to include with the completed agreement. This information is shared with Security personnel for identification purposes.
3. Inactivating the Potawatomi Rewards card of restricted guests and removing the guest’s address from all mailing lists.
4. Forfeiting jackpots or prizes. PCH does not award jackpots or prizes to banned or self-restricted patrons. If an aforementioned guest escapes detection, he or she will be required to forfeit the jackpot and those funds will be donated to a charity of management’s choosing.
5. To initiate a self-restriction or inquire about a current ban, contact the Potawatomi Casino Hotel Ban Inquiry Line at 414-847-7608. Or, ask to speak with someone from Security or Guest Relations while visiting the Casino.

Mailing List Removal

Upon written request, names can be removed from Potawatomi Casino Hotel's mailing and email databases.

Opt-Out of Mailings

Guests have the following options for reviewing or removing their information from our database:

1. Send an email to dmail@paysbig.com with all contact information and Potawatomi Rewards card number.
2. Send a letter to: 
   Potawatomi Casino Hotel
   Attention: Database Marketing Department
   1721 West Canal Street
   Milwaukee, Wisconsin 53233
3. Call 1-800-PAYSBIG.
4. Visit a Potawatomi Rewards booth at the Casino.

Please note that it can take 4–6 weeks for all communication to cease depending on when the request is received and processed. Every effort will be made to stop any unprocessed mailings.

Opt-Out of Email

To stop receiving email, click the unsubscribe link at the bottom of any email from Potawatomi Casino Hotel.

Please note that due to email production schedules, guests may receive an email message from us after unsubscribing, but before being removed from the database.