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Submit a Complaint
Meeting the Commission
Phone: 414-837-3783 E-mail: Ann.Howard@fcp-nsn.gov Address: 3136 W. Kilbourn Ave, Milwaukee, WI 53208 Hours: Monday – Thursday 8am – 4pm. Hours subject to change without notice. Closed Saturdays, Sundays, holidays.
Mission, Vision, Values
Phone: 414-837-3786 E-mail: Miranda.Villa@fcp-nsn.gov Address: 3136 W. Kilbourn Ave, Milwaukee, WI 53208 Hours: Monday – Thursday 8am – 4pm. Hours subject to change without notice. Closed Saturdays, Sundays, holiday
Guest Disputes
Phone: 414-837-3786 E-mail: CustomerConcerns@fcp-nsn.gov Address: 3136 W. Kilbourn Ave, Milwaukee, WI 53208 Hours: Monday – Thursday 8am – 4pm. Hours subject to change without notice. Closed Saturdays, Sundays, holidays.
Internship Program
Phone: 414-837-3786 E-mail: Miranda.Villa@fcp-nsn.gov Address: 3136 W. Kilbourn Ave, Milwaukee, WI 53208 Hours: Monday – Thursday 8am – 4pm. Hours subject to change without notice. Closed Saturdays, Sundays, holidays.
Licensing Information
Phone: 414-847-8057 E-mail: GCBackground@paysbig.com> Address: 1721 W Canal St,Milwaukee, WI 53233 Hours: Monday–Thursday 7 a.m.–5 p.m. Hours subject to change without notice Closed Saturdays, Sundays, holidays
Procedure for Guest Dispute Resolution For all guest complaints: If you have not formally filed a complaint with the Forest County Potawatomi Gaming Casinos, do so now.
Milwaukee Casino: 1-800-729-PAYSBIG – Ask for a Guest Relations Representative GuestRelations@paysbig.com
Carter Casino: 1-800-487-9522 – Ask for a Guest Relations Representative Loyalty@cartercasino.com
Milwaukee Casino: At a Fire Keeper’s Club booth ask to speak to a Guest Relations Representative or fill out a Guest Service Report.
Carter Casino: Ask to speak to a Guest Relations Representative or fill out a Voluntary Report.
Milwaukee Casino:
Potawatomi Hotel & Casino ATTN: Guest Relations Department 1721 W. Canal St. Milwaukee, WI 53233
Carter Casino:
Potawatomi Carter Casino Hotel ATTN: Guest Relations Department 618 State Hwy 32 Wabeno, WI 54566
The Potawatomi Guest Relations teams are committed to providing you with a satisfactory resolution to your complaint. However, if you are still not satisfied, you may contact the Forest County Potawatomi Gaming Commission for assistance.
The Forest County Potawatomi Gaming Commission conducts thorough investigations of all complaints brought to its attention. By submitting your complaint below you agree to provide true, accurate and complete information pertaining to your complaint.
Milwaukee Casino: 414-837-3789 – Ask for a Regulatory Compliance Officer CustomerConcerns@fcp-nsn.gov
Carter Casino: 715-473-6756 – Ask for a Regulatory Compliance Officer CustomerConcerns@fcp-nsn.gov
Forest County Potawatomi Gaming Commission ATTN: Regulatory Compliance Department 3136 West Kilbourn Ave. Milwaukee, WI 53208
Forest County Potawatomi Gaming Commission ATTN: Regulatory Compliance Department 618 State Hwy 32 Wabeno, WI 54566
Regulatory Compliance Hours:
Monday – Friday: 8 a.m. – 4 p.m. Saturday & Sunday: Closed
If you would like to submit your complaint electronically, please fill out the form below.
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Note: Please be patient while your complaint is being reviewed. A Compliance Officer will contact you within three business days.
