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Submit a Complaint
Guest Disputes
Phone: 414-837-3786 E-mail: CustomerConcerns@fcp-nsn.gov Address: 3136 W. Kilbourn Ave., Milwaukee, WI 53208 Hours: Monday–Thursday 8 a.m.–4 p.m. Hours subject to change without notice. Closed Saturdays, Sundays, holidays.
Licensing Information
Phone: 414-847-8057 E-mail: GCBackground@paysbig.com> Address: 1721 W. Canal St.,Milwaukee, WI 53233 Hours: Monday–Thursday 7 a.m.–5 p.m. Hours subject to change without notice. Closed Saturdays, Sundays, holidays
The Gaming Commission reviews gaming-related disputes only, defined as matters involving the conduct of gaming, gaming operations, or compliance with applicable regulations. Concerns unrelated to gaming operations shall be directed to the casino’s guest services or management.
The Gaming Commission will only consider disputes after the casino has completed its initial review.
If you have a gaming-related dispute, you shall submit it in writing to the casino where the dispute occurred. The casino will review the dispute and issue a written determination.
The Gaming Commission will not review disputes until the casino has completed its review and provided a written response.
If you are not satisfied with the casino’s written determination, you may request a review by the Gaming Commission.
To be eligible for review:
Upon receipt, a Compliance Officer shall contact you within five (5) business days. Additional information may be requested as part of a gaming investigation, which evaluates the facts, determines compliance, and supports a final decision. The Commission shall issue its determination in writing.
Milwaukee Casino: 1-800-729-PAYSBIG – Ask for a Guest Relations Representative GuestRelations@paysbig.com
Carter Casino: 1-800-487-9522 – Ask for a Guest Relations Representative Loyalty@cartercasino.com
Milwaukee Casino: At a Fire Keeper’s Club booth ask to speak to a Guest Relations Representative or fill out a Guest Service Report.
Carter Casino: Ask to speak to a Guest Relations Representative or fill out a Voluntary Report.
Milwaukee Casino:
Potawatomi Hotel & Casino ATTN: Guest Relations Department 1721 W. Canal St. Milwaukee, WI 53233
Carter Casino:
Potawatomi Carter Casino Hotel ATTN: Guest Relations Department 618 State Hwy 32 Wabeno, WI 54566
The Potawatomi Guest Relations teams are committed to providing you with a satisfactory resolution to your complaint. However, if you are still not satisfied, you may contact the Forest County Potawatomi Gaming Commission for assistance.
The Forest County Potawatomi Gaming Commission conducts thorough investigations of all complaints brought to its attention. By submitting your complaint below you agree to provide true, accurate and complete information pertaining to your complaint.
Milwaukee Casino: 414-837-3789 – Ask for a Regulatory Compliance Officer CustomerConcerns@fcp-nsn.gov
Carter Casino: 715-473-6756 – Ask for a Regulatory Compliance Officer CustomerConcerns@fcp-nsn.gov
Forest County Potawatomi Gaming Commission ATTN: Regulatory Compliance Department 3136 West Kilbourn Ave. Milwaukee, WI 53208
Forest County Potawatomi Gaming Commission ATTN: Regulatory Compliance Department 618 State Hwy 32 Wabeno, WI 54566
Regulatory Compliance Hours:
Monday – Friday: 8 a.m. – 4 p.m. Saturday & Sunday: Closed
If you would like to submit your complaint electronically, please fill out the form below.
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Locations in Milwaukee, WI and Carter in the Northwoods of Wabeno, WI.
