Why Potawatomi Hotel & Casino is One of Milwaukee's Best Places to Work

Located in the heart of downtown Milwaukee, Potawatomi Hotel & Casino stands out not only as a premier entertainment destination but also as a top employer in the region. With over 2,500 team members, it ranks among the top 25 employers in Milwaukee with a clear commitment to diversity.

Beyond its dynamic work environment, Potawatomi offers a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, retirement plans with company match, and generous paid time off. Such offerings underscore the company's commitment to the health and financial security of its staff.

Whether you're seeking a career in hospitality, gaming, or customer service, Potawatomi Hotel & Casino provides a platform for growth, recognition, and a rewarding career journey.

What keeps employees engaged at Potawatomi Casino Hotel?

When asked what they value most, Potawatomi team members consistently point to:

• Career growth and mobility – Employees can explore different roles in gaming, hospitality, security, food and beverage, and more, and there are plenty of stories of team members rising through the ranks.
• Commitment to diversity, equity, and inclusion and a culture of recognition – From celebrating cultural heritage to acknowledging milestones, Potawatomi ensures all team members feel valued.
• Support and benefits – Medical, dental, and vision coverage, flexible spending accounts, a retirement plan with company match, and generous paid time off all reinforce the company’s commitment to long-term well-being.
• Social gatherings and team events – From annual Team Members softball games to ice cream socials, Potawatomi builds community by bringing employees together outside of work.

But even if you offer all of this, how do you make the employer’s brand heard?

Celebrating Dedication at Potawatomi Casino Hotel

At Potawatomi Casino Hotel, celebrating employee milestones is a cornerstone of the company’s strong work culture. This year, the Security Department honored a retiring team member after 20 years of dedicated service as a Security Line Officer. Colleagues gathered to celebrate with cake and heartfelt wishes, and the retiree reflected on the loyalty and commitment of long-term team members who continue to contribute every day. In addition, two employees reached 25-year milestones, one on the Soft Count Team and another in Table Games. Both were recognized with surprise celebrations, cash bonuses, and custom plaques commemorating their careers. Their decades of dedication include managing complex processes, mentoring new team members, and supporting the overall success of the casino.

The Table Games Training Supervisor also celebrated a 25-year milestone with colleagues from Table Games and Security. Their career journey spans roles from Security Officer to Table Games Trainer and now Training Supervisor, mentoring countless employees along the way. Sharing their passion for helping others build successful careers, the milestone celebration included a signed plaque, a cash bonus, and a framed photo commemorating an impressive 25-year journey.

Trinitta, Table Games Training Supervisor at Potawatomi Casino Hotel, celebrated her 25-year milestone this year with colleagues from Table Games and Security. Over her career, Trinitta has progressed from Security Officer to Table Games Trainer and now to Training Supervisor, mentoring countless employees and helping them grow in their careers. She shared, “I love the fast-paced atmosphere and love helping others build careers.” Her milestone was celebrated with a signed plaque, a cash bonus, and a framed photo, recognizing her decades of dedication and impact. Team members at Potawatomi are empowered to transition into roles that best suit their skills and career ambitions. Trinitta is just one of many employees whose stories reflect this progression.

Training & Development Opportunities: Learning and Workforce Development

Potawatomi provides high-quality training programs designed to meet individual, team, and departmental objectives. Most courses are offered at no cost to team members.

Available learning opportunities include:

• Speed of Trust – Builds personal credibility and accountability, helping leaders and teams strengthen collaboration.
• The 4 Essential Roles of Leadership – Prepares managers and above to inspire trust, create vision, execute strategy, and coach potential.
• The 6 Critical Practices for Leading a Team – Equips supervisors and managers with practical tools to lead people effectively.
• The 7 Habits of Highly Effective People – Helps team members lead themselves and others while continually improving their capabilities.
• Presentation Advantage – Provides the mindsets, skillsets, and neuroscience-backed tools to deliver successful presentations.
• Navigating Difficult Conversations – Teaches leaders how to balance courage and consideration to resolve challenging interactions.
•  Unconscious Bias Training – Encourages awareness and action to reduce bias and cultivate meaningful connections across the workplace.
• DiSC Assessment – Offers a behavioral self-assessment to help team members understand communication styles, motivators, and problem-solving approaches.

​​​In addition to these programs, Potawatomi offers a free GED program to support education advancement for team members at every stage of life.

Beyond the Paycheck: Benefits That Matter

At Potawatomi Casino Hotel, perks aren’t just extras; they’re part of a thoughtful approach to employee well-being. Team members enjoy:

• Affordable, balanced meals through the Torch Café, with healthy and cost-friendly options during their shifts.
• A Team Member Loyalty Card that gives employees 20% off at on-property restaurants. Team members also receive food and beverage credits for their birthdays, and those with perfect monthly attendance can earn additional credits to use at any dining venue.
• Free and discounted tickets/admissions for sporting events, festivals, museums, theater performances, and amusement parks.
• Free on-site parking, a rarity in downtown Milwaukee, that saves employees both money and time.
• Comprehensive health coverage, including medical, dental, and vision insurance, plus flexible spending accounts.
• Retirement security, with a 401(k) plan that includes a company match to help employees build their financial future.
• Generous paid time off, so team members can rest, recharge, and spend time with family.

Combined, these benefits reinforce Potawatomi’s promise: to take care of the “whole you” physically, financially, and personally. They’re practical, meaningful, and designed to support employees inside and outside of work.

Start Your Career at Potawatomi Casino Hotel

From security and food and beverage roles to bingo and slot attendants and opportunities in departments behind the scenes, there’s a role for every skill set.

With over 2,500 team members already thriving here, Potawatomi continues to be one of Milwaukee’s best places to work.

Apply today and explore open positions at careers.paysbig.com.

The process begins with reviewing open positions and submitting an online application with your resume. If your qualifications match, a recruiter or hiring manager will contact you for an interview. Job offers are contingent on reference checks, a background investigation, and approval of an occupational gaming license. To obtain the license, applicants must provide full disclosure of their criminal, residential, and employment history, which is reviewed by the Forest County Potawatomi Gaming Commission.

F&Q 

Q: Why is Potawatomi Casino Hotel considered one of the best places to work in Milwaukee?
A: Potawatomi Casino Hotel is recognized for its commitment to diversity, competitive benefits, career development programs, and a strong culture of recognition and inclusion.

Q: What types of careers are available at Potawatomi Casino Hotel?
A: Career opportunities span across gaming, hospitality, food and beverage, security, entertainment, and behind-the-scenes roles in operations and support services.

Q: What benefits do employees receive at Potawatomi Casino Hotel?
A: Employees enjoy medical, dental, and vision insurance, flexible spending accounts, a 401(k) with company match, paid time off, free parking, meal discounts, and access to entertainment perks.

Q: Does Potawatomi Casino Hotel provide training and development opportunities?
A: Yes. Potawatomi offers free training programs such as leadership development, trust-building, communication skills, unconscious bias training, and even a free GED program.

Q: How does Potawatomi Casino Hotel celebrate its employees?
A: Milestones are recognized through celebrations, plaques, cash bonuses, and recognition events. Team members are valued for their loyalty and contributions.

Q: What does the hiring process look like? 

A: If your qualifications match, a recruiter or hiring manager will contact you for an interview. Job offers are contingent on reference checks, a background investigation, and approval of an occupational gaming license. To obtain the license, applicatnts must provide full disclosure of their criminal, residential and employment history, which is re

Q: How can I apply for a job at Potawatomi Casino Hotel?
A: Interested applicants can explore open positions and apply directly at careers.paysbig.com.